Frequently asked questions
The questions we hear most, across all three products. Use your browser's find function (Ctrl/Cmd + F) to jump to a keyword.
General
What does Valzexa make?
Three product lines: AI Video Studio for AI video creation, ShopSuite for store management and the Personal Suite for private personal tools. Each is independent and billed separately.
Do I need an account?
To sync data across devices and to use subscriptions, yes. Some products (like the Personal Suite Local edition) also work without signing in, keeping data entirely on your device.
Which platforms are supported?
Web editions run in any modern browser (Chrome, Edge, Firefox, Safari). Desktop editions target Windows 10 and 11. Android builds are available for ShopSuite and the Personal Suite.
Is there a free way to try everything?
Yes. AI Video Studio grants 100 free credits on sign-up, ShopSuite has a free cloud plan, and the Personal Suite has a free plan available forever.
Downloads & installation
Where do I download the software?
Windows installers, Android builds and web links are all on the Downloads page. Desktop editions run as soon as they're installed.
My browser blocked the download. What now?
Choose Keep when prompted — the installers are unsigned by a public CA, which is why some browsers flag them. Nothing else needs configuring.
How do I install an Android APK?
Open the downloaded file. If prompted, allow installation from unknown sources under Settings → Security, then continue.
Accounts & activation
How do I activate after purchase?
Subscriptions activate automatically once payment succeeds. Licence products need a one-time activation: copy the machine code from the app, buy a licence, then paste the key you receive. See the ShopSuite guide for a walkthrough.
I forgot my password or passkey.
Use the password reset on the sign-in screen. For the Personal Suite passkey, verify your account password and set a new one — your existing data is not affected.
Can I use one account on several devices?
Yes. Your account works across web, desktop and Android, and cloud-synced data follows you. Note that a licence key (as opposed to a subscription) is bound to a single machine.
Billing
How do I pay?
By credit or debit card, PayPal, or a supported digital wallet. All prices are in US dollars and orders complete online. See Payments & refunds.
Can I get a refund?
Most purchases include a 7-day money-back window, usable once per subscription. Some purchases (like Personal Suite subscriptions) are non-refundable once active — this is stated before you pay.
Can I upgrade or cancel?
Upgrades apply immediately. Cancelling stops future renewals and your data is retained, so you can come back whenever you like.
Data & privacy
Where is my data stored?
Desktop editions keep data on your own machine. Cloud editions store data on the server — but the Personal Suite encrypts sensitive fields on your device first, so the server only holds ciphertext.
Can Valzexa see my private data?
For the Personal Suite, no. It uses a zero-knowledge design: private notes, journals, bookmarks, albums, health values and vault fields are encrypted before they leave your device, and we never hold your keys.
What happens to my data if I stop paying?
Nothing is deleted. Your account returns to the free tier and your data stays intact and viewable; renewing restores full access.
Who owns content I generate with AI Video Studio?
Content you generate belongs to your account and can be downloaded freely. Please follow applicable laws and platform content policies.